FAQ

Welcome to JRs Fabrics, hopefully we have covered most queries here, if there is anything you are not sure of please contact us and we will try and solve your query.

Layby  If you are wanting to layby your purchase, simply checkout as per regular purchase and where is says what method of payment – select Layby – we will then email you shortly.

A 20% deposit of total purchase is required on your Layby within 24 hours of receiving you Layby confirmation Email and once this is received your order is cut and packed ready to post to you upon completion of Layby.  Your Layby must be finalized within 8 weeks and once your Layby is paid in full your fabric will be posted to you. Payments to your Layby are made by Direct Deposit and when each payment is received a statement will be emailed to you.

If you cancel your Layby there is a restocking fee of 20%. (Excluding any postage charges incurred)

Payment Methods PayPal (can also use credit cards through Paypal) and Bank Deposit.

Fabric Specials prices are as at time of order and cannot be carried over to a later order.

Frequent Shopper Program 

Only Registered Customers can accumulate and redeem Frequent Shopper point, so if you are not a registered customer, click here and register

Once you have become a Registered Customer, your Frequent Shopper points will be automatically accumulated for you. You don’t have to do anything else to start earning points.

For every $2.00 of product that you purchase at  jrsfabrics.com, you will earn 1 Frequent Shopper point. (Points are not earned for shipping charges or taxes. Points are based on actual expenditures, after applying any discount coupons that you may be using on an order.)

Our current points redemption table is as follow:
300 points – $5.00 coupon

Once you have 300 points you will receive an email with your coupon to use with your next purchase

Shipping is by Australia post and at the moment we do only ship to Australia. Once an order is finalized your order will be posted  the next  working day (Monday to Friday Excluding Public Holidays) . Also orders under 2 yards are sent as a large letter.

Privacy Policy JRs Fabrics will never share your personal information with a third party. Any information we collect from you will be used to:

  • Process your order.
  • Advise of any special sales or new products (you may unsubscribe from this communication at anytime).                 If you have any queries or questions please email: admin@jrsfabrics.com

Fabric is cut in continuous lengths  All prices are in AUD. We endeavor to continuous cut all our orders, but do not guarantee all quantities will be supplied in one continuous length. Our minimum cut is 1/2 yard.

Colours We have made every effort to display as accurately as possible the colours of our products that appear on the Website. As the actual colours you see depend on your computer monitor, however, we cannot guarantee that your monitor’s display of any colour will be accurate.

Coupons and Gift Vouchers  Expiry dates are final. Coupon codes must be entered on checkout to apply. No discounts will be given after checkout

Returns Policy All orders are carefully checked before they are sent to ensure your goods arrive as ordered. If you believe your item is incorrect or faulty you must notify us by email at admin@jrsfabrics.com within 5 days of receipt. Once we have received the goods and confirmed they are faulty or incorrect a replacement of the same item will be sent by registered post, unless the goods are out of stock then a refund (including return postage) or store credit will be given. All goods must be returned to us via registered mail to:

JRs Fabrics                                                                                                                                                                                              8 Simmental Place                                                                                                                                                                      Oakford WA 6121

We do not refund or exchange if you have a change of mind about your purchase for any reason including your colour choice, however we are happy to offer a store credit if the goods are returned to us (via registered mail) in a saleable condition.  You must notify us by email at admin@jrsfabric.com prior to sending any goods for returns to be accepted. please post to the same address noted above. We will contact you once the goods are received and advise how to use your store credit voucher. Postage costs will NOT be included in credits.

Please check your fabric  before cutting it,  as once this has been done a refund or exchange will not be accepted.

Wish Lists 

  • As a guest your Wishlists will be stored for a maximum of 30 days or until you clear your cookies.
  • Registered Members can create Wishlists and store them indefinitely. (Please log in prior to creating list)
  • Unlimited numbers of Wishlists can be created . Whether it is one list for that special project, or a few personal lists and a few shared lists,
  • Full privacy control over lists. Members can assign your Wishlists as public (anyone can search and find your list), shared (only someone with the unique URL can view), or private (only you can view it).
  • Social media sharing. Guests and Members alike are able to share their public or shared lists through Facebook, Twitter, Pinterest, and even Email with a custom email message.

 

 

 

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